Hoof Plan

How clients sign up for Hoof Plan texts

Hoof Plan texts a farrier's client only after the client agrees to get appointment reminders by text. Here's how that happens.

  1. The farrier asks the client

    Clients agree when they talk with their farrier, in person or on the phone, or in writing, for example in a text or email to the farrier. Farriers ask in words like these:

    “Would you like appointment reminders by text? They come from Hoof Plan, the scheduling app I use, and start with ‘Hoof Plan:’. You'd get up to three reminders before each visit, plus a text if the time changes. Message and data rates may apply. Reply STOP anytime to stop, or HELP for help. The terms are at hoofplan.com/sms-terms and the privacy policy is at hoofplan.com/privacy.”

    Saying yes is optional. Clients who don't want texts can get email reminders instead, or none at all.

  2. The farrier turns on texts for that client

    Only after the client says yes, the farrier adds the client's mobile number and sets that client's appointment reminders to Text in the Hoof Plan app. The app reminds farriers right there: “Only turn on texts for clients who agreed to get them. They can reply STOP at any time.”

  3. The first text says who it's from

    The client's first text explains that their farrier uses Hoof Plan, that message and data rates may apply, and how to get help. Every text starts with “Hoof Plan:”, names the farrier, and ends with how to stop.

    Hoof Plan: Hi Sam, Ridgeline Farrier uses Hoof Plan for visit reminders. Ridgeline Farrier is coming tomorrow at 9:00 AM for Duke. Reply C to confirm, X to change. Questions? Text or call (406) 555-0134. Msg & data rates may apply. Reply HELP for help, STOP to end

    First text

    Hoof Plan: Hi Sam, Ridgeline Farrier is coming Tue, Mar 4 at 9:00 AM for Duke. Reply C to confirm, X to change. Questions? Text or call (406) 555-0134. STOP to end

    A later reminder

Stopping texts or getting help

Clients can reply STOP to any Hoof Plan text to stop all Hoof Plan texts, START to turn them back on, or HELP for help. They can also ask their farrier to turn texts off. The details are in the SMS Terms of Service and the Privacy Policy. Questions? Email [email protected].